Your privacy, respected.
How Elderz Hub collects, uses and protects information from this website and the Elderz AI assistant.
This page is a general template provided for convenience and does not constitute legal advice. We recommend having it reviewed by a qualified legal professional for your jurisdiction before relying on it.
1. Who we are
Elderz Hub ("Elderz Hub", "we", "us") is a digital technology company. This policy explains what information we collect through this website, why we collect it, and the choices you have.
2. Information we collect
We collect information you provide directly, and a small amount of information collected automatically:
- Contact and enquiry details — name, email address, phone number (if given), the service you're asking about, and your project message, submitted through our contact form.
- Chat conversations — messages you send to the Elderz AI assistant, and the assistant's replies, so we can review and improve the assistant's answers.
- Technical data — standard web request information such as your IP address, browser type and pages visited, used for security (like limiting abuse of the chat assistant) and basic diagnostics.
We do not knowingly collect sensitive personal information (such as health, financial account, or government ID data) through this website, and we ask that you not include it in enquiry or chat messages.
3. How we use your information
- To respond to enquiries and discuss potential projects.
- To operate and improve the Elderz AI website assistant.
- To maintain the security and reliability of our website.
- To meet legal, accounting, or regulatory requirements.
We do not sell your personal information, and we do not use it for third-party advertising.
4. Who we share it with
We use a small number of service providers to run this website, who process data on our behalf under their own security and privacy commitments:
- Supabase — hosts our database, authentication and enquiry/chat records.
- OpenAI — processes messages sent to the Elderz AI assistant in order to generate a reply.
- Vercel — hosts the website and the serverless functions that power the chat assistant.
We do not share your information with third parties for their own marketing purposes.
5. Data retention
We keep enquiry and chat records for as long as reasonably needed to respond to you, maintain business records, and improve our services, after which they are deleted or anonymized.
6. Your rights
Depending on where you're located, you may have rights to access, correct, or request deletion of your personal information, or to object to certain processing. To exercise any of these rights, contact us using the details on our Contact page.
7. Security
We apply reasonable technical safeguards — including database access controls and rate limiting on our chat assistant — to protect the information we hold. No online service can guarantee absolute security.
8. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
9. Contact us
Questions about this policy can be sent through our Contact page.